Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last updated: January 8, 2025

Introduction

Feel Safe is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our safety application and related services.

By using Feel Safe, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.

Information We Collect

Personal Information

Name and contact information (email, phone number)
Emergency contact information
Profile information and preferences
Account credentials and authentication data
Payment information (processed securely through third-party providers)

Location Data

We collect your location information to provide emergency services and location-based features. This includes GPS coordinates, approximate location, and location history when the app is active.

Device Information

Device type, model, and operating system
Unique device identifiers
App usage data and crash reports
Network information and IP address

How We Use Your Information

Provide emergency response services and location tracking
Send emergency alerts to your designated contacts
Improve app functionality and user experience
Provide customer support and respond to inquiries
Process payments and manage subscriptions
Comply with legal obligations and protect our rights

Data Security

We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

End-to-end encryption for sensitive data transmission
Secure data storage with access controls
Regular security audits and updates
Limited access to personal information on a need-to-know basis

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

We may share your information when:

Emergency services require your location for response purposes
You explicitly consent to sharing with specific contacts
Required by law or to protect our legal rights
With trusted service providers who assist in app operations (under strict confidentiality agreements)

Your Rights

You have certain rights regarding your personal information. You may:

Access and review your personal information
Request correction of inaccurate information
Request deletion of your personal information
Opt-out of certain data collection and processing
Withdraw consent for data processing at any time

If you have any questions about this Privacy Policy or our data practices, please contact us:

privacy@feelsafe.ca

Phone

+1 (514) 578-3560